That probably also leads on to the effectiveness of client feedback processes and if common/popular improvement suggestions are considered and if appropriate delivered in reasonable timeframes.įrom experience sales material understandably sells the positives, determining the limitations up front can be much harder. So your 'could certainly be better' comment that is of most interest rather than what it can do :) Having come across some comments about the Jira portal I was interested to know if they related to older versions or if improvements had already been made.
![jira client side jira client side](http://blog.developer.atlassian.com/wp-content/uploads/dac-import/nps-reports.png)
I do plan to look at the links and demos etc. Infrequent users will benefit from a simple, well-designed user interface. I would have thought portal functions are fairly standard across most ITSM tools, it will be how it is implemented that makes the difference. Our users are internal to the organisation, so we would rather they use the portal to report problems so it can surface self-help documentation to deflect tickets and prompt for capture of specific details which are often missed when users email in incidents.
![jira client side jira client side](https://www.codeproject.com/KB/aspnet/683523/JiraImage-r-400.jpg)
Let me know if you have any other specific questions that I might assist with in your evaluation. You might find this documentation useful - what-are-the-portal-and-help-center
#Jira client side install
![jira client side jira client side](https://challengepost-s3-challengepost.netdna-ssl.com/photos/production/software_photos/001/153/522/datas/gallery.jpg)
With that said here are some of the capabilities from the portal: It provides a domain object model of JIRA entities on the client side - objects representing issues, priorities, resolutions, statuses, users, etc. In fact reality is that many of The customers that use our GSM projects don’t even use the portal at all. JRJC currently provides a thin layer of abstraction on top of REST API and related HTTP (S) communication. In my opinion the portal could certainly be better but it is fully capable of meeting most of my needs. Let me attempt to provide some input and point you to some documentation as well. I guess it depends upon your exact requirements for client side capabilities.